Getting Started – partnership, co-production and defining the problem
The appetite to look at how Services can work differently in Preston was started by a conversation between a few Statutory Agencies around the death of a service user. This gentleman was a prolific writer and some of the information he recorded about the way the provision of services for him, made him feel, were very powerful and instigated a desire from those commissioners in the room to “do” things differently. A number of commissioners of services had already signed up to support a bid into DCLG this group of willing participants is now the MEAM Governance Group and have pledged to look at their commissioned services in light of the findings from working in the MEAM approach.
Designing your intervention
The operational work will be co-ordinated through our Operational Group which has not been formed yet, but the core of it will come from agencies that already attend our Resettlement and Complex Needs Panels. There will be 2 MEAM Pathway Co-ordinators who will start with a cohort of 10 individuals each. Co-production sessions have been held with service users and feedback from these sessions will inform the design of our intervention. Our intention will be to map the agencies we currently engage with to see what gaps there are, these gaps in partnership working will be actively targeted. As the Pathway Co-ordinators commence work any barriers they encounter with access to services will be taken as a challenge to the Governance Group – time to walk the walk!
Sustainability and system change
This is the area we know the least about at this stage as we are not yet up and running. But it is envisaged that the system change will be driven by the experiences of the cohort of individuals. Their needs and wishes will be the guiding force in this regard. As agencies realise the benefits of working in the MEAM approach, with less missed appointments, more meaningful engagement with individuals and the success stories, whatever they may be, will lead to future investment into this way of working. The Evaluation Framework will assist with this.