Getting started - partnership, coproduction and defining the problem
The Norwich MEAM Approach was started several years ago by Norwich City Council with the statutory and voluntary sector. Partners worked together to provide a new approach for homeless people who had interconnecting and complex needs, like substance misuse and mental ill-health. The Domestic Abuse & Sexual Violence Board also instigated a similar partnership programme. Central to the design of interventions was listening to and working with people with lived-experience, who remain full participants in partnership activity and meetings.
Designing your intervention
We have commissioned a service to reduce rough sleeping and later in 2018, we will be launching interventions to fill gaps in the domestic abuse response, working with national charity, SafeLives. We have pooled funding from local and national statutory and voluntary organisations, including the Big Lottery Fund, to provide services which include assertive outreach, consistent, trauma-informed and flexible responses supported by strong partnerships.
Sustainability and system change
We want to create long term improvements in systems, commissioning and policy in Norwich which will lead to accessible, coordinated and responsive support for people with complex or multiple needs which enables them to manage the challenges they face. We aim to do this by amplifying the voice of those with lived experience, disseminating identified best practice and learning, taking action to remove barriers to progress, and facilitating close working between the two interventions and across all services that address complex and multiple needs.